The Manor House Hotel

A ‘pre-authorisation’ is not a charge. The guests’ issuing bank/credit card company holds the pre-authorised amount temporarily from the available balance of the card holder’s account for the hotel to use.

Pre-authorisation is a common process followed within hotels in the UK at check-in. The way it works is that a pre-authorisation request is made by the hotel’s card terminal to the card holders’ bank, your bank/credit card company authorises the funds and sends an authorisation code to the hotel. This confirms the availability of the requested funds in the card holder’s account to cover charges in the hotel (if any).

This authorisation code is expected to be used when the transaction is about to complete (that is on check-out). If the authorisation code given by your bank/credit card company is not used by the hotel, this means that your account had no incidental charges during the stay OR the hotel has secured funds through other means (another card) and has had no need to use those blocked funds OR does not wish to proceed with the transaction due to other reasons.

If on check out, a guest decides to pay with an alternative credit/debit card to the one provided on arrival; the amount taken from the first credit/debit card normally takes 5-7 working days to be released back to your card by your own issuing bank or credit card company. Some issuing banks and building societies may take longer specially for cards issued outside of the United Kingdom.

If you have any queries or problems regarding the pre-authorisation after check out please contact your issuing bank/credit card company. Manor House hotel accepts no responsibility for any bank or credit card charges should your account become overdrawn as a result of this.

On our 'standard rates - best available rates' you are able to cancel your room up until 12pm the day prior to arrival at no charge. Your card details are required to secure your booking, but you will not pay for your stay until 12pm the day before arrival.

Our 'non refundable rates - advance purchase rates' are payable in advance so you will be charged for your stay at the time of booking and the room is non-refundable. 

Certain dates may have an exception to our usual deposit/cancellation policy, this will be communicated to you when booking.

Rates are subject to change at any time and without notice.

COVID – 19

Following the Government guidelines, we can confirm guests do not need to wear face masks around the hotel, unless they want too.

Our team members are also not needed to wear masks, but our hand sanitisation points will remain and the team will continue to follow all cleaning protocols to keep Manor House Hotel Covid-secure.

Thank you as always for your support and we look forward to welcoming you.

COVID CANCELLATION POLICY

See booking cancellation policy.

Spa Day Experiences & Individual Treatments must be pre-paid in full at the time of booking. These are non-refundable unless 48hrs notice is given for cancellation or to amend your booking date.

Spa Break Experiences & Limited-Edition Packages are to be pre-paid in full at the time of booking and are non-refundable & non-transferable.

Due to the size of the spa our group booking limits is 6 people. Group bookings will require more attention to detail when booking and the cancellation policy may differ. For larger group bookings please contact us directly as we may be able to offer an exclusive use/bespoke package.

Service charge

100% of the amounts received are distributed to all of our team members in every department across the hotel via a fair system. No element of service charge amounts are retained by the company and they are not taken into account when ensuring pay rates exceed minimum wage legislation.